Shipping Policy – Kelvaniq.com
Last updated: November 25, 2025
Thank you for shopping with Kelvaniq. We’re committed to ensuring your order is processed efficiently and delivered safely. Please review our shipping guidelines below.
Order Processing
- Orders are processed once payment has been successfully received.
- Processing is handled Monday through Friday, from 9:00 AM to 6:30 PM (GMT+7).
- Cut-Off Time: Orders placed after 5:00 PM will be processed on the next business day.
Holidays
We do not process or ship orders on major national holidays, including:
- New Year’s Day (January 1)
- Presidents’ Day (February 17)
- Memorial Day (May 26)
- Independence Day (July 4)
- Labor Day (September 1)
- Thanksgiving Day (November 27)
- Christmas Day (December 25)
Delivery Time & Shipping Rates
We partner with trusted carriers like USPS, DHL, EMS, and local postal services to ensure safe and reliable delivery. Once your order is shipped, you will receive a tracking number via email.
| Shipping Option | Handling Time | Transit Time | Shipping Fee | Fulfillment Days |
|---|---|---|---|---|
| Standard Delivery | 1–5 business days | 7–15 business days | $9.95 | Monday – Friday |
📌 Most orders arrive within 7–10 business days after shipment. At this time, we do not offer expedited shipping.
Shipping Limitations
Currently, our standard shipping covers the continental destinations. We do not support delivery to:
- Remote island regions and non-service postal zones
- APO/FPO addresses
- PO Box locations where courier signature is required
Order Tracking
- After your order has been processed and shipped, you’ll receive a confirmation email with your tracking number.
- Tracking details may take 3–7 business days to update in the carrier’s system.
- If your package is delayed beyond the estimated delivery window, please contact our support team for assistance.
Custom Orders
Orders requiring personalization or customization may take additional processing time depending on the complexity of the design.
Address Accuracy
Please ensure your shipping address is complete and accurate before finalizing your order. We cannot be held responsible for:
- Orders shipped to incorrect or incomplete addresses provided at checkout.
- Packages lost due to redirection or forwarding requests by the customer.
- Orders returned or disposed of due to address errors.
📌 If an order is returned due to incorrect address details, additional shipping fees may apply.
Contact Us
For any shipping-related questions, our support team is here to help:
Email: [email protected]
Address: 542/C25 Nhat Tao, Phuong 7, Quan 11, TP. Ho Chi Minh 700000
Support Hours: Monday – Friday, 9:00 AM – 6:30 PM (GMT+7)